Terms and Conditions

By registering on our site https://www.vivup.co.uk/ (“the Site”) you will have the ability to administer the Benefits Scheme you have signed up to with your Benefits Provider (“the Scheme”). This Site will allow you to order products and services applicable to your Scheme.


In order to use the Site and/or access certain sections on the Site, you will need to register on the Site.

By registering on the Site, you confirm that you accept these terms and that you agree to comply with them. If you do not agree to these terms, you must not register to use the Site.

Upon completion of the registration process and creating a username and password, you will be registered as a Registered User of the Site.

You warrant that:

  • The personal information which you are required to provide when you register is true, accurate, current and complete in all respects; and
  • You will notify us immediately of any changes to the personal information

You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

Upon completion of your registration details of your username and password will be emailed to you.

The authority to access the Site commences upon the relevant username and password being successfully created by you and ends if terminated in accordance with these terms or upon the expiration or termination of the applicable Scheme.

You are solely responsible for the security of your username and password and must not disclose your username and/or password to anyone.

You must inform Vivup immediately if your username and/or password have been compromised. In such a case, Vivup will reset your username and/or password for you.

Contact details

If you need to contact Vivup for any reason please contact the Customer Service team by email at [email protected] or call us on 01252 784540 Monday – Friday, 9am – 5pm.

All calls to Customer Services will be charged at the local rate (BT users only, other network charges may vary) and both inbound and outbound calls may be recorded for quality monitoring and training purposes.

There are other terms that may apply to you

These terms refer to the following additional terms, which also apply to your use of the Site:

  • Privacy Policy, which provides details about the personal data that will be collected from you and how this data will be processed.
  • Cookie Policy, which sets out information about the cookies on our site.

If you order any products or services via the Site, your applicable Scheme terms will apply to those orders. If you need a copy of your Scheme terms, please contact Vivup.

We may make changes to these terms

We amend these terms from time to time. Every time you wish to use the Site, please check these terms to ensure you understand the terms that apply at that time.

We may make changes to the site

We may update and change the Site from time to time to reflect changes to the available products and/or services, our users’ needs and our business priorities.

We will try to give you reasonable notice of any major changes.

We may suspend or withdraw the site

The Site is made available free of charge.

We do not guarantee that the Site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

How you may use material on the site

We are the owner or the licensee of all intellectual property rights in the Site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

You must not use any part of the content on the Site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of the Site in breach of these terms of use, your right to use the Site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

We are not responsible for websites we link to

Where the Site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those sites or resources.


When you use the Site, you will see that we offer you recommendations, showing products we think you might like and could perhaps miss when you are browsing the Site. These recommendations are based on your past order, top products, ratings and recently viewed products.

We determine your interests and suggest new products you may like. Additionally, we compare your interests and buying habits with the interests and habits of other customers, to show you relevant products.

Your recommendations may change when you make an order and move around the Site.

We take reasonable care to ensure our recommendations are in line with your behaviour as a Register User on vivup.co.uk.

Details of the products we recommend – such as price – are correct at the time of the recommendation is originally made to you but can be subject to change without notice.

Our responsibility for loss or damage suffered by you

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products to you, which will be set out in the terms for the applicable Scheme.

How we may use your personal information

We will only use your personal information as set out in the Privacy Policy.

Which country’s laws apply to any disputes?

These terms, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.